Support
We are happy to help with anything about our apps and games.
How to contact us
Write to info@nextgenservices.eu. We try to reply as soon as possible, usually within 2 business days.
What to include
- the app name and version (in the app settings or the store),
- your device and system version (e.g. iPhone 15, iOS 26),
- what happened and exactly how it came about, ideally with a screenshot.
Please do not include passwords or other sensitive data.
Frequently asked questions
How do I get a refund for an in-app purchase?
Payments and refunds are handled by the store where you made the purchase: for the App Store at reportaproblem.apple.com, for Google Play in your order history at play.google.com. If you are unsure, write to us.
How do I cancel a subscription?
Subscriptions are managed in the store: on iPhone in Settings → [your name] → Subscriptions, on Android in Google Play → Profile → Payments & subscriptions. Uninstalling the app does not cancel a subscription.
How do I delete my data?
The steps are described in each app's privacy policy. If unsure, write to us and we will help.
Where can I find an app's privacy policy?
On the app's website, in its store listing and in the list below.
Support by app
- Melisa – Beekeeping Journal – Privacy Policy
- Phytolog – Spray Record – Privacy Policy